Frequently Asked Questions

Exceptional Upholstery, Carpet and Rug Cleaning addresses some of the most common questions asked by our customers. If you have any additional questions or would like to schedule an appointment, give us a call or request a quote. We are always happy to take the time to explain why our approach to upholstery, carpet and rug cleaning is nothing shy of Exceptional!

Q: With so many carpet cleaners to choose from, how do I know who to choose?

A: There is an overwhelming number of carpet cleaning options out there, but with a basic understanding of the cleaning methods available and the pricing tactics used by some in the industry, it’s easy to make an informed decision. People are often inundated with low-priced advertisements offering great deals, but in most cases the low price offered in the ad is just a method to get the company in your door. Once in your home, the company begins encouraging additional services that quickly increase the cost of the cleaning well beyond the originally advertised price. Unfortunately many people also later discover the poor quality of the work performed. These companies are focused on increasing their work volume not on ensuring the quality of services provided to their customers. At Exceptional Upholstery, Carpet and Rug Cleaning, we take our time to ensure that all of our customers are satisfied with the work performed. Exceptional uses a quality rotary shampoo and clean water rinse and extraction to remove the dirt, stains and odors from your carpeting and upholstery. The results will astound you and will keep you coming back year after year after year!


Q: Another company cleaned my carpets a few months ago and many of the stains have re-appeared. My carpet also appears to be getting dirty much more quickly. Can you explain why this is happening?

A: Many cleaning methods leave soap or chemical residues that naturally attract soil. These residues must be completely rinsed and extracted from your carpet and upholstery to ensure that the dirt and stains do not re-emerge. At Exceptional Upholstery, Carpet and Rug Cleaning, we rotary shampoo your carpets then repeatedly rinse and extract the soil and residue embedded deep within your carpet and upholstery fibers. Our satisfied customers comment that the color of their carpet and upholstery is more vibrant following cleaning.

Q: What cleaning method do you recommend?

A: Exceptional Upholstery, Carpet and Rug Cleaning, and most leading carpet manufacturers, recommend hot water extraction. At Exceptional Upholstery, Carpet & Rug Cleaning we gently rotary shampoo the entire carpet with a soft nylon brush and hand shampoo those hard to reach places such as stairs, and around baseboards, doorjambs and floor vents. Using hot water extraction we repeatedly rinse and extract the soil and residue from your carpet. Yes, all those dark edges along your baseboards will be thoroughly cleaned by hand.

For added protection your floors are covered with tarps and all corners are protected with corner guards

Q: What type of equipment do you use?

A: Exceptional Upholstery, Carpet & Rug Cleaning uses powerful van-mounted equipment to clean, rinse and extract dirt, stains and odors from your carpets and upholstery. Our equipment ensures that your carpets will never be over saturated. When Exceptional is finished with our extraction process, your carpet will be slightly damp and will dry within hours.

Q: Is the Exceptional Upholstery, Carpet, & Rug Cleaning Inc. cleaning van different from those of other cleaning services?

A: Exceptional Upholstery, Carpet and Rug Cleaning’s vans use only fresh clean water. Our powerful truck-mounted extraction system ensures that dirt, stains and odors are thoroughly removed. Your carpets and upholstery will look new again!


Q: What is your carpet and upholstery cleaning experience?

A: I have been in the carpet and upholstery cleaning industry for several years, and hold a Cleaning Certification from the Institute of Inspection Cleaning and Restoration Certification. I have personally trained all of our cleaning specialists to guarantee our customer’s satisfaction and ensure that we provide only high quality services. At Exceptional Upholstery, Carpet and Rug Cleaning we strive to be prompt, professional and courteous at all times.

Q: What kind of customer feedback do you get after you job is done?

A: Our customers can't believe the difference in the look of their carpet and upholstery. I often hear them say "I can't remember when my carpet ever looked so good!” Simply put, when we are done you'll feel good about how both you and your carpeting have been treated. See our testimonials page.

Q: What can I expect from Exceptional specialists?

A: Exceptional Upholstery Carpet and Rug Cleaning’s specialists are uniformed and professional. You will know immediately who our specialists are when they ring your doorbell. They are courteous, knowledgeable and helpful, and will make sure that you understand the Exceptional carpet cleaning process. Our staff is very careful with your possessions and takes every precaution to ensure that your home is not damaged during our work. All we leave behind are clean carpets, upholstery and rugs!